Frequently Asked Questions
When will my order arrive?
We ship orders promptly, with delivery times shown at checkout based on your location.
Where can I find ingredients?
Please check each product page for ingredients, shade details, and application guidance before ordering.
Can I change my order?
Orders can be changed or canceled quickly. Contact us as soon as possible after purchasing.
What is your return policy?
Unused items in original condition may be eligible for return. Please review our return policy.
What if my order arrives damaged?
If your order arrives damaged or incorrect, contact hlx cosmetics with your order details.